FLASHFORGE Guider IIS 3D Printer Auto Leveling

Update:
After eight months of trying to work with their customer service, and trying three different repair parts that they sent from China, the printer is not working and though when I first placed the claim it was under warranty, they claimed that it was out of warranty and as a concession, offered me $25 off there newest printer. Plus they said that it is their policy to never send a replacement product for any defects!
Please don’t waste your money. Flash may have other printers, but their customers support makes it not worth it.
I will never buy another FlashForge product.

My (at the time $300) Creality Ender 3 Pro from 2018 still works without issues or maintenance and this (at the time $1,500) piece of junk makes it less than 1 year.

I’ve had this printer for less than a year and the print platform has stopped heating. I was in the middle of a print and the print failed, then noticed that the bed would not heat.
I reached out to Flash Forge US and they said that they don’t have my order in their system but Flash Forge China might (Doesn’t seem like it would matter since I bought from the Amazon US). I have reached out to Flash Forge China and have not heard back yet.

Hoping that their customer service will respond quickly and help resolve this issue!!!!

I really wanted to have a good experience with this printer after taking a week delay to ship and another week long delay with Los Angeles Customs. Something was fishy right away as the flashforge tape was cut open on the exterior. There was a sticker on the box that it was inspected in Hong Kong (but remember it was also sitting in LA for a week). The packaging was not proper within the box with tape not adhered, torn bubble wrap, open accessory bags, PLA bag not vacuum sealed… There was residue on the print bed and had some hours of printing. The device had up to date firmware and the bed was leveled. I printed a benchy, it tipped over. Printed a second benchy resliced with z-hop, printed fine all seemed OK.

Started a more challenging print, one of those detailed moons that you put a light in. Several hours into this print the nozzle clogged with the PLA supplied with the printer. I stopped the print to fix in the morning.

Fixing the clog was easy. But I thought I’d do an extruder calibration so the first layer would be perfect, easy enough with a piece of paper laying around. When doing the leveling (after the extruder calibration) the rear knob wouldn’t raise the bed! Cancelled the leveling, raised the z-axis (lowering the bed). I had to remove all leveling nuts and this thing was really stuck onto its receptacles. Like one of the threads was stuck against the wall of a hole. After some tries it popped out and got it back into its proper place. Leveling was uber-sensitive. It would say to turn the knob each direction. Sometime it would say its not OK, then think I did something to move the bed go ask me to verify. I would turn the knob slightly in one direction, it would detect and verify, then ask me to turn the opposite direction!

Once everything was leveled was where my limit hit. I started a print, my fault i didnt watch the first layer I guess. But the extruder tore the print bed up for some reason. So I gave up, and returned the printer. I feel by paying a premium price tag, you shouldn’t have to deal with more issues than with an ender-5.

I need to add that (I guess these are things I’d talk about if I didnt have a horrendous first experience):
1) The mechanical design is great. Everything seems well built.
2) The software is questionable and feels very glitchy. I would prefer not to have to use flashprint for everything. Even if you are able to slice in cura, you still need flashprint to convert and send.
3) The touchscreen is the cheapest POS around. So many times it registers a touch 1-2 inches away.
4) For $1200 a built-in webcam would be appreciated. But you need to pay double for that.

EDIT
I ended up purchasing the printer from flashforge-usa and it came in pristine condition. Everything prints with extreme precision and am very very happy with this machine. Only qualm is with software, it works, but i want more capability to monitor it while i work in my office and the printer is going in the garage. It would be nice if this printer worked with octoprint.

Extremely happy with the printer so far.
About 100 print hours so far and no issues whatsoever.

Flashforge Guider II and Guider II S are easily the highest end printers you can get in the sub $5,000 price point. Do your due diligence and not base your opinion off the Amazon reviews here.

Furthermore, this printer is insanely easy to setup. I’d imagine any beginner would be better off with this than a Ender 3 which takes way more technical skill to create good quality prints.

It is a very reliable printer, this is my 2nd Flashforge. The print quality is fine and dependant on how you set it up, type and quality of filament used.
Not much need for tech support but they do get back to you in a reasonable amount of time, usually a 24hr turnaround time.
If printing is your game and you’re a beginner this is pretty much a plug & play printer. However, it has the advanced options in the software to tweak the settings and get even better prints.

La stampante ha funzionato benissimo per due mesi, poi si è presentato un problema e nonostante abbia scritto anche tramite la chat dedicata, non ho avuto alcun riscontro. Come non avere garanzia. Sconsiglio vivamente di acquistare da questa azienda.

no assembly needed and love the auto bed leveling feature. great quality prints too.