Pyramid Time Systems TimeTrax Automated Proximity Time Clock PPDLAUBKN

excellent

I hesitantly bought this time clock because some of the bad reviews, but if you read through the bad reviews most of them are not related to the functionality of the product. I think for the money you can’t really beat it. Was very easy to set up and the software that comes with it is easy to use as well. It makes your business look professional and saves countless hours when it comes to payroll each week. VERY happy with it and can’t believe we went so long without it. For context our business has about 12 employees.

I would like to see written installation instructions with the item. Hard to follow directions on the internet

The software is “OK” considering the price. It’s not the easiest to use, but once you get it setup and working, it’s simple enough.
!!BEWARE-BEWARE-BEWARE!!
The hardware is cheap. In fact, having it for 6 months, it was a little flaky but after a power failure (and yes, I have it on a UPS with power filtering and have sure arrestors on my LAN as well) the unit now sometimes boots up, but no network and occasionally will connect to the LAN and then “lock up” after 20 to 30 minutes. After contacting Pyramid Time for support they told me, we don’t cover “POWER FAILURES” under warranty. Not SURGES, POWER FAILURES. NO ONE ON THIS PLANET HAS POWER THAT STAYS ON 24/7 and never fails! That’s a hell of a loophole to not honor a warranty.

So, now I’m out $330 because the local power was out here for 2 hours.
BUY A DIFFERENT BRAND.

Finnicky to set up, software was lackluster. Lasted 3 months before it refused to connect to our network. Contacted support who just gave us FAQ check list, wanted 250$ for annual support for any additional trouble shooting. DO NOT PURCHASE

The TTEZ system is total garbage. I was upgrading from an older version and the software seems to have gone back in time. Features were removed and the functionality is even worse than the previous iteration. I would strongly recommend against using this. It will not save you time. It will only make more work for you in the long run. I used the previous TTEZ clock for about 2 years only sticking with it because I had invested the time/money and I’m stubborn like that. When I opened a new location I needed a 2nd time clock and I figured I might as well stick with what I have and upon looking into it Pyramid had updated from software version 4 to software version 5. That was enticing to me as the software is the weakest link with the system.

Unfortunately as soon as the new clock was delivered it was nothing but problems. I went ahead and stuck the install disc into my PC CD slot but the disc was blank.I tried it in 5 other computers. Still the same. Interestingly enough, I had this problem once before and I was able to get a replacement direct from Pyramid. I called Pyramid direct as I had last time (mostly because they are in the same state only a few miles from my main location), after talking to the customer support on the phone I was informed that if I wanted the new install CD it would cost me double what I paid for the timeclock and software here on Amazon. CS also informed me that the original clock I had would be incompatible with software version 5.0 so I would basically need to run two versions of software if I didn’t upgrade the device. Lastly I had been using my old clock with static IP but the new clock only works with DHCP. The CS rep told me I was mistaken that my last clock was set with a static IP. I found ALL of this strange as the clocks are identical. Whatever, I was invested and the start of my season was only a couple weeks out. I decided to just order a 2nd time clock with the CD from Amazon in hopes that the install CD would be working and I would then have two compatible time clocks for less than what one system would cost if ordered direct from Pyramid. I should also add here that when I mentioned to the lady on the phone that Amazon is selling the exact same system for 50% of what she is telling me it will cost she more or less jumped down my throat telling me how Amazon orders thousands and I only want two so there is no way I can compare the price. This baffled me and honestly was the nail in the coffin for me and Pyramid. I returned both clocks and set about doing some research for a new solution.

I came across another company (uAttend) and they had a wide variety of clocks in my price range. I decided to get the cheapest one that uses RFID cards vs swipe cards as I felt facial or fingerprint recognition could be finicky and a bit beyond what I really need for my employees anyway. The product I decided on was about ~$75 cheaper per unit to purchase compared to the TTEZ, but does require a monthly subscription. The price direct from the manufacturer listed on their site is the same price listed on Amazon, go figure! So far I have been using the new system with no issues other than my lack of knowledge about the product but the customer support is top notch whether I call or use the chat function on their site. Setup was a breeze and the software is web based so I was able to ditch the PC I had used solely for the Pyramid time clock. I can manage from any web browser or device I have. It’s been a revelation, night and day from before. I would highly recommend looking into other solutions if you are looking to get an automated time clock.