Fellow Stagg EKG Electric Gooseneck Kettle

The Stagg EKG Kettle: a story in three parts.

1. I ordered the kettle from Amazon. It was ludicrously spendy for me, but so beautiful. Nothing else on the market comes close. And given the repeated heat waves in the Northeast this summer, I wanted a kettle that could heat my water for coffee without adding heat to the house. When it finally arrived, I unpacked it, ooohed and aahhed at the beauty, added water, plugged it in and…. nothing. No LCD, no heating, simply.. nothing. Sighing heavily, I assumed it was an anomaly and sent it back. I ordered a replacement version that same day.

2. Take two: a few days later, the second Stagg kettle arrives from Amazon. Unpack, plug it in…. aaaaand nothing. Double check the plug, move it to different outlets, reset said outlets – finally, for reasons unbeknownst to me, the LCD lights up with “Fellows.” But nothing further. (I’ve now hit the “on” button about a zillion times). So, in frustration I tweet, Facebook IM and send a message the Fellows Support folks on their website.

The Fellows customer service rep got back to me within the hour, ***from his vacation*** to help me out. Said that definitely shouldn’t be happening and said, “Please let me send you one directly from our warehouse.” Asked for the Amazon order numbers, as he thought perhaps there is something in Amazon’s handling that is affecting performance of the kettle.

In the meantime, I’ve gotten Kettle #2 to actually heat water to the boiling point once (on the 100th try or so), so I message the CSR back and say “Maybe it’s working?” Next attempt? The LCD said “no water” and refused to do anything. Back it goes. I returned to the CSR and requested a kettle direct from Fellows: I was happy to pay for a replacement kettle, but he insisted on sending it free of charge to compensate for my hassle.

3. EUREKA! The third-time’s-a-charm kettle arrived about 3 weeks ago. It has worked like a charm ever since the first minute. Heats like a dream, quickly, efficiently. Holds the temperature accurately to about 1 degree. Pours easily, smoothly and effortlessly. My husband (who initially scoffed at the price) is increasingly enamored of this kettle, and says frequently (sheepishly) how much he loves it. It is everything all of the 5-star reviews say and more.

So, finally although I’ve had very good luck with Amazon over the years, my advice to you on this one is: go directly to the source. You won’t regret it. And a very huge shoutout to Fellows support for A++ customer service!

Muy buena calidad, para mi el mejor del mercado con diferencia. El precio es caro pero es un placer utilizarlo.

Ok, so I’m a bit bored while waiting for new software to install:)
So I ordered this fancy kettle primarily so I could get boiling water fast to add that little extra bit of sterilization to those few things I hand wash at the sink during this covid mess.
That it also looks cool, is fast as heck (and far more energy efficient than microwaving water), and can also be used for coffee or tea…well, that’s just a Plus:)
Took a few weeks to ship – very understandable. It was shipped in it’s store box – no outer box from amazon; a bit dissapointed in that, as I don’t think it would withstand much abuse.
But aside from a loose box seal and a few dents in the box, the product seemed to survive just fine. (Also understandable, but only under the circumstances, esp for such a premium product).
It was a bit smaller than I expected, but ~ 1L is just fine, and smaller means less counter space, so that’s fine.
The pour is much slower than I’d expected, but it sure makes it easier to control (steaming hot water!) so that’s good too. Not in that much of a hurry anyway.
I saw some comments about the handle ‘top knob’ being awkward, but I find it the perfect (and safe) place to put my thumb when using. I have somewhat large hands, but not gigantic, either.
Best feature is that it’s amazingly fast to heat up – even faster when I use tap water instead of filtered, refrigerated water, of course. Big plus on that – I knew it would be faster than microwaving, but is QUITE a bit faster.
Seems well made, and I really like the simple ‘user interface’, and comes with just about the right amount of instructions.
Certainly an extravagance – if it dies out of warranty I probably won’t buy another one – but in the meantime, I’m having a good old time adding yet another coffee brewing method to my list of options. So far it seems to take (end to end) a bit more time to make a 1L pot of coffee than the Technivorm, but b/c it requires more attention it also makes a slightly better brew. (Though the whole process is a bit too ‘hipster’ for me.)
And, now it’s also super simple to brew up a cup of decaf tea at the end of the day – definitely an added benefit.
No regrets so far – at least until the CC bill comes next month:)
(If for some reason it dies an early death, I’ll update this review.)