Amazon Renewed Mesh Wifi 6 Router, Dual-Band MR9600

Muy mala experiencia no funcionó le di la oportunidad y no me guie con lo que decía pero pésimo no mo compres

All the streaming devices in my house were starting to overwhelm my old, higher end router. I ordered this refurbished router as an upgrade replacement. I have been unusually and pleasantly surprised. The streamlined set up process was very quick and easy, and once set up, all my devices immediately connected to it. I did not have to actively reconnect any of them.

In the 3 weeks I’ve been using this router, I’ve never had to reboot it, never had any buffer overrun issues, it’s never gotten hot, and have never had any connection issues. I’ve used a signal strength meter to see how it is doing in different rooms, and found I could remove the bridge router on the other side of the house. This router maintains a 60% signal level even through 2 very thick walls full of wire. It works well in place where my old router couldn’t reach.

My only complaint is that the built in settings and the additional phone app, do not give me all the advanced control options I would like to have. However, the available settings and control options are certainly adequate for most home settings, and they do make set up faster and more easy than it has been on some other routers. So far, I’m very pleased with this purchase.

Update Jan 10, 2019:

Bottom line:

If you are lucky and receive a “good” one, you will undoubtedly be happy with this router (I think this represents most if not all of the positive reviews). If you are unlucky like me then you might have the following experience. I received (Sep 2018) an out of the box defective certified refurbished EA9300 router with WiFi radios nonfunctional. After a couple of calls to Linksys, I sent back (at my cost) the defective router which Linksys replaced with a brand new EA9300 router in October. At first, I was very happy with the new replacement. The new router worked pretty much perfectly. Ultimately, (in January), the new router developed the same problem that I had with the original router – no Wifi. I originally purchased this router for a business. Linksys customer support for this model is definitely not business grade. It is a nightmare! You can read the rest of the review for more details but rather than go through the painful experience again with Linksys Customer Service I am now using the EA9300 as a router only and for WiFi an old Airport Express. So far, this system is working perfectly. I didn’t get what I pay for but this is the fault of Linksys. When the EA9300 finally completely fails as a router (hopefully it will be a long time from now) I will buy a new router from a manufacturer other than Linksys. Oh and by the way, LinksysCares got my hopes up for a little while (maybe Linksys really does care?). LinksysCares did email back a couple of times but the responses were essentially that I was in good hands with Linksys Customer Service.

Original Review: I purchased this Linksys EA9300 router (Model AC4000) from Amazon as a refurbished unit in Sep 2018 (Linksys Max-Stream AC4000 MU-MIMO Wi-Fi Tri-Band Router, Compatible with Alexa (EA9300) (Certified Refurbished)). It arrived with WiFi nonfunctional. See my attached photo of other Amazon customers having a similar experience with WiFi. After about an hour on the phone with Linksys they sent me a replacement (brand new). I was happy with that trade-off (initially). New router worked properly out of the box including WiFi. Everything seemed great. Software interfacing the router did the job. I received this new replacement router in early October (2018). In December I started noticing that my devices would drop the Wifi connection. Initially I thought it was because of the dual band so I switched the 5GHz radio(s) off thinking that it would force devices always to use the longer range 2.4 Ghz band. However, I found that the problem with dropped WiFi connections continued (it became a habit to check the Wifi on the device and almost always necessary to reconnect). Okay, now we are in January 2019. I had to powers cycle the router due to a different issue. When the router came back online, I could see the SSID but the signal was so weak that a device cannot connect to the router (even when it is right next to it!). By the way, the original refurbished router I received had exactly this issue – WiFi did not work. After over 2 hours on the phone yesterday with Linksys, they are sending me a new replacement router. However, I now believe there has to be a fundamental design flaw with the wireless radios on this router model. I’m keeping my fingers crossed but my money is on the WiFi failing on the 3rd router as well. If that happens, I’m just going to buy a cheap WiFi access point to connect to the EA9300. I don’t have the time spend hours on the phone with Linksys every-time the router fails to get a replacement. By the way, my first call to Linksys yesterday I was placed on hold for a half hour and then they hung up on me. If you buy this router, just be prepared that WiFi won’t work either out of the box or within a few weeks of installation. This was an expensive router for a business so I am definitely not pleased with the whole experience. I hope LinksysCares reaches out – I would be curious to know what they have to say. Right now, I’m quite disappointed with Linksys – I was expecting more from such an expensive router.

Update – Jan 9, 2019:

I was initially very happy to see the quick response from Linksys (Jay’s comment to my initial review). I called Linksys Customer Service yesterday to arrange for a replacement and to get an RMA to return the (2nd!) defective unit. However, Linksys customer service informed me that I was not eligible for a replacement since the warranty had expired. What??? So, it was explained to me the warranty period for a refurbished router is 90 days and since I received the original defective router in September it was greater than 90 days and I was no longer eligible for any replacement. I explained that the original router arrived defective and that it did not seem fair to start the warranty clock before I received a working router (in Oct). I was told they were sorry, this is the policy. Is this policy even legal? Can you start a warranty time clock on a defective product? Guys, maybe we should think about a class action suit here? I then told them about this review in Amazon and Jay’s comment. I was put on hold several times so he could speak to a supervisor about my case. After a total of 2 hours on the phone, I was told they were going to give me a special one time replacement of a refurbished unit with no guarantee (in other words if it arrives dead on arrival I have no further recourse). Needless to say, I did not take them up on this “deal.” For any Linksys employees following up on my review, my case number is 10623121. The original refurbished router that arrived DOA had serial number 18R10605704598 and the (new) replacement serial number was 18R10608803964. The Linksys customer service representative responsible for keeping me on the phone for over two hours was Brian ID# 21432. I am now out the original purchase price of the refurbished router, the cost to send it back for a replacement, and hours of frustration on the phone. I’m writing to let other potential buyers know the risks associated with buying Linksys products. This is not a $50 router. To be fair, I know similar experiences can be had with other electronics vendors but I definitely pulled the short straw on this purchase. Bottom line, I feel angry and taken advantage of since I am now quite certain there is a design flaw with the WiFi radios on this particular Linksys router model and I believe Linksys could have handled my situation better. I will write another update if Linksys decides to fix this problem for me. I’m not holding my breath.