Dell TB16 Thunderbolt 3 Docking Station, 452-BCNP

Worked well for about a month, then every time computer goes to sleep the keyboard and mouse connected to the dock loose connection and never regain it. The only solution I have found that works is to reboot the computer and then the connection works again until the computer sleeps again. So I turned off power saving and 2 or 3 times a day have to reboot to get the dock to work.

Dell gave me the runaround about buying an extended service plan for the Dell computer before they would give me support on the dock issue, so I just did the reboot thing for 5 months, but now a new Dell update on the computer made the USB ports on the dock not function at all. So I downloaded all the dock drivers again from Dell and noticed a dock firmware update that was not there before, but the firmware update fails every time I try it. Dell will not give support without some “Dell” order number that I was not provided with by Amazon or the seller “Score Mighty”. Seriously, how hard is it to provide a technical support or manufacturer number so this is not an issue?

Annoying product that does not work well and Dell gives you the runaround instead of actual support.

La verdad el producto funciona pero no esperaba a que llegara con el cable Thunderbolt dañado de su carcasa protectora. Hasta tiene un ligero doblez el conector USB-C. Lo bueno que se puede reemplazar esa pieza pero esperaría al menos una forma de contactar a este proveedor IT Discount Center para saber si me pueden enviar el reemplazo de ese conector, nada más.

I had been using a Dell XPS 15 0530 for the past 3 years, and finally opted to upgrade to the current generation XPS 15 0560 just a few months ago to get the faster I7 Kaby Lake processor, 32GB of DDR4, 1TB SSD, NVidia graphics, 4K / UHD touchscreen, fingerprint reader, etc. I also wanted to be able to use this with an external monitor worthy of the machine, so I picked up a Dell P2715Q 27″ 4K / UHD IPS display as well.

I travel frequently for work, using my laptop on the road — and also at the home office. I wanted to minimize the cables I have to deal with each time I come and go, and reserve options for easy expansion down the road in case I wanted to add more monitors, an attached drive, etc. I started researching Thunderbolt 3 docks, and was surprised to see how immature the market for these is.

It took a bit of research and reading, but as I homed in on Dell TB docks, I learned that last year’s TB15 model turned out to be a big disappointment. The newer one listed here — the TB16 — is another story. It works, and becomes an invisible part of your setup that just does its job — perfectly.

There are a few competitors that just finally hit the market over the past few months. But I still see the TB16 as a great option. The price has dropped from $299 down to less than $250 as I write this review. If you plan to use this dock with something like Dell’s XPS 15 9560, be sure you get the version of the TB16 that ships with the 240W power brick: that’s needed so the TB16 can output 90W over the USB C cable back to the laptop.

It’s positively delightful for me that I can put my laptop on my desk now, plug in the single USB C cable that connects to the laptop, and I immediately have power, audio, and the 4K 60Hz signal shared via the dock with my 27″ P2715Q 4K / UHD Dell monitor as well. This is incredibly convenient…and it just works.

Important note: Thunderbolt 3 seems to be just coming out of its infancy. With my laptop, it was important that I updated to the latest BIOS, and then install all the latest drivers for video, audio, USB, and – most importantly – anything related to Thunderbolt 3 and docks. Not doing this could leave you with a non-functioning configuration, but with current BIOS and drivers, it should work just fine.

Very happy with mine. I’ve been watching competing products come up, but still haven’t seen another one that I would have gotten instead of the TB16. My only disappointment is that I jumped on this a few months ago, and paid closer to original list price for it, whereas the price has dropped well below $250 as I write this. Excellent solid product — highly recommended.

This seller delivered superb value and expedience; I live in Colorado, placed my order late in the afternoon of August 14, 2017, and received the item in my mailbox on August 17, 2017, with no expedited shipping or preferential treatment. The item I bought was “used” but one could hardly tell other than the lack of manufacturer packaging. I received the dock in a vanilla brown box with no instructions or manufacturer packaging, but, the item itself was still enclosed in the adhesive protective plastic that a new item would arrive in. The device functions superbly and as advertised. Computer Kings was even kind enough to follow up with an email to contact them directly with any issues encountered in the transaction before seeking help from Amazon, without any indication from me that the device had any problems. I appreciate the “prime” level of service without needing to spend full MSRP to get a device in two days. A+ seller. Would have no qualms about buying from them again.

Onto the device itself… Comes with the dock and a 240W power brick. The brick itself is MASSIVE, surprisingly so. Plan accordingly. Other than that, I have plugged in a DAS Keyboard, logitech wireless mouse, two Dell monitors (one via HDMI, the other via VGA, a nostromo gamepad, and an HP printer to the dock. The dock then connects to my Dell XPS 15 9550 via the included thunderbolt 3 cable. I do currently have Windows 10 installed on this laptop but frequently use Fedora as my main OS– will update if decide to reinstall Linux as my dedicated OS on this machine, but for now, am content with the Windows 10 setup. From the setup described as above, I am able to charge the laptop with only the connection to the dock, while having a dual monitor setup not including the laptop screen itself. So far, absolutely no issues with the displays or the dock itself– everything is working flawlessly. Will update after my wireless keyboard and mouse show up from Amazon (OnTrac was late as usual, requiring a customer service contact with Amazon to rectify the situation). I will update this review to reflect my experience after some more use, including use of the wired ethernet connection as well as the wireless keyboard and mouse I bought. As for now, could not be happier with this unit itself– everything worked out of the box by just plugging in the cable. Granted, I have the most current bios and drivers for the machine installed before trying to connect the unit, so, I cannot attest to what your mileage might be.