POLAR H7 Bluetooth Heart Rate Sensor

This review is more about Polar customer service than the product.

The V800, the Polar Loop, the H7, and the H7 strap are great, really great in fact, but customer service is horrible – here is the exact feedback (below) that I sent to Polar.

Please note, this is the 4th H7 unit I have used or purchased and I have a Polar Loop which is great also.

I have recorded hundreds of workouts with the H7 and it works really well – but after about 10 months my went a little wanky. It was covered under warranty which was good, but I felt that I need to post my feedback to Polar to let everyone know about my customer service experience with them.

So here are all my customer service issues below.

To Polar:

BTW – this exact feedback is going on heartratemonitorsusa.com, amazon.com, AND dcrainmaker.com and any where else I can find to put it.

Poorly and improperly staffed – no information about doing inventory so I would wait on the phone for 20 minutes to have your voice service tell me that someone would call me back which they never did – waste of 20 minutes – this happened 4 separate times.

End of year update broke automatic GPS start location which I have reported 2 times – the first time the CSR did not record the error message – found this out when I called back in about a separate issue and decided to do a follow-up.

The error message is as follows – “A. lap location not saved. No GPS data available.” I assume that A. means “automatic “. So when Automatic Lap is chosen in a sport profile and set to Location – this error message pops up. Never happened before the update.

Server maintenance was not re-announced after an announcement saying it would be delayed, so I spent an hour and did a botched factory reset on the day the servers went down because the error message in Polar FlowSync said that it COULDN’T sync with the V800 – nothing about the servers being down – I thought I had an issue with the watch. You have our emails – send out a notification for gosh sakes. How hard is that to do? It is the little things that make the difference.

You “lost” my warranty repair replacement watch band (sitting on a shelf per the CSR) – so I had to zip tie my watch onto my wrist for almost a month. I would not have know about this unless I would not have called in to follow-up because I was waiting for so long for it to arrive in the mail. I was told 3-5 business days and I waited an extra week because of the holidays. I you would have sent it out the first day I called (which you could have) it would have been here before the new year.

You “repaired” my HR7 improperly – in fact you didn’t repair it – you sent back a new strap instead of replacing transmitter – when I received the unit back, it still did not work (after almost 4 weeks) which is totally unacceptable.

Poor technical support delayed my return of the unit for a week – the CSR REFUSED to listen to me about my understanding that it was the transmitter and NOT THE STRAP.

Luckily I had decided to buy a new Polar HR7 from a store – I did this before I sent the unit in to be repaired. And guess what – the new unit worked instantly. In fact, I had access to another Polar HR7 and it worked perfectly also. I was so irritated when I tried out the unit you sent back. I couldn’t believe you guys just didn’t send out a new unit. And your repair notes STILL say it was the strap which is a lie. At this point, I don’t think you even tested the unit.

Your alert messages in the IVR are complete lies. You did not have high call volume, you were understaffed doing inventory. I know this because I was in call center work for almost 15 years. Quit lying to your customers – it reduces your integrity.

You have wasted my time, stretched my patience, and lied too many times for me to trust you. Sad thing is that your products are awesome and have helped me lose 45 lbs after being sick for several years.

The more I deal with you, the more I am reminded of all the sorry customer service that ICON FITNESS provides for all their treadmills and such – just horror stories that never end. That is why we have not purchased a home treadmill – TRUST.

As you try to gain ground in the activity fitness tracker world you better learn this – trust, integrity, and customer service generates and RETAINS customers. You have too many competitors to screw up for even a short period.

Après 8 mois d’utilisation je dois dire que cet émetteur cardio joue parfaitement son rôle. La ceinture est simple à mettre, les capteurs sont idéalement disposés et le petit bout de tissu soft protège bien la peau de l’attache.

Confort : Il faut prendre le temps la première fois pour trouver la bonne taille au risque de se sentir compressé ou, au contraire, perdre petit à petit la ceinture au fil de l’activité. Moi perso, en course à pied, je ne la sens même plus. Pensez à mouiller très légèrement les capteurs avant de la mettre afin que le contact avec la peau soit optimal.
Connectivité : Ultra rapide avec Runtastic sur iPhone 5, aucun problème pendant la session.
Durée de vie : la batterie est toujours ok après 8 mois, les matériaux toujours en état neuf.
Entretien : très facile, un petit coup d’éponge humide pour enlever la transpiration et c’est tout !

Conclusion : un achat malin qui ne vous décevra pas.

Bastante fácil de utilizar y muy completa la aplicación con la que se sincroniza, lo recomiendo para las personas que quieren llevar el seguimiento de sus entrenamientos o la información del ejercicio que están realizando.